Data Deletion

You can ask POLYGLOT DESIGN™ to delete your personal data at any time. How to do this depends on how you use our services. For details of the data we hold, see our Privacy Policy.

Instagram accounts connected to our analytics service

If you connected an Instagram professional account to POLYGLOT, you can remove our access in either of these ways:

1. In Instagram: open Instagram and go to Settings → Apps and websites, select POLYGLOT DESIGN and remove it. This revokes our access immediately, and we can no longer collect any data from your account.
2. By email: write to info@polyglotdesign.com and ask us to disconnect your Instagram account.

Removing access stops all new data collection, but it does not by itself delete data we collected before. To have that data deleted, email info@polyglotdesign.com with:

• the subject line “Instagram data deletion request”;
• your Instagram username; and
• the name of the organization the account was connected for, if you know it.

We may contact you to confirm that you own or manage the account before we act on the request. Once confirmed, we will disconnect the account (if still connected), delete the stored access token, and delete or anonymize the eligible profile information, content information, insights and audience data collected from that account, including cached thumbnails. We aim to complete deletion within 30 days and will confirm by email when it is done.

Some records may be kept where we are required or permitted to retain them, such as formal reports already issued to your organization and the records needed for legal, contractual, security, audit or accounting purposes. If any information cannot be deleted, we will tell you why. Reports already shared with your organization may also remain with the people they were sent to.

Online store accounts

If you have a store account on polyglotdesign.com, you can delete it yourself. Sign in, open your Profile page, and select Delete My Account. Deletion is permanent and takes effect immediately.

An account cannot be deleted while it has an order in progress. Records we are required to keep by law, such as completed orders and invoices, are kept without your account details. If you cannot sign in, email info@polyglotdesign.com from the address registered on your account.

Client portal users

If you have access to an organization’s workspace in our client portal, email info@polyglotdesign.com to close your account. Your sign-in details and contact information are deleted. Records of project actions, such as approvals and accepted quotations, are kept for your organization without your personal details, so they remain an accurate business record.

Questions

For any question about deleting your data, contact info@polyglotdesign.com.